FAQ – Vaultgoods (All inside the vault!)
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Payments accepted

Visa, Mastercard, American Express, Discover, and PayPal.
All credit card information are used using SSL security which is the best form of keeping your data safe. So you are in good hands.

How do i cancel my order?

Just let us know before you get the tracking or notice that it was shipped you want to cancel your order and we will go ahead and do that.


How do I track my order and where is it coming from?

Once your item is shipped you will get a tracking from us and it will be through usps.com. All items will be shipped via Seattle washington. (yes it rains a lot here)

Return/Exchange policy?

Please click here for more information

Are you guys a big company?

In Honesty, sometimes there's only couple of us (usually it is just me Jang the owner:). Sometimes can get more help due to the amount of order but usually is not the case. So we will do our very best to comply with whatever you need.

How soon do you ship your items?

Official Licensed goods will be shipped 3-5 business days. All items that are custom made to order from user submitted designs will be shipped within 1-2 weeks. Items that are overseas may take 1-4 weeks.